Regret

I called Three today to follow up on an account transfer on which we spent easily quite a few precious evening hours on the phone with their Indian call centre the other day. Reasonably, I almost got a heart attack when told that the application was withdrawn because of a phantom credit check which was mysteriously required but unbeknown to us. As I sensed that this converstaion was going to be dragged into another unfortunate marathon call, I reacted poorly. I actually lost my temper and swore at the poor guy "bloody management etc". But I'm not proud of it. I felt guilty and betrayed by myself. This was a big failure in my training. And I'm remorseful not only because I failed but I brought suffering to others. Towards the end of the conversation, he apologized to me... I regretted my attitude and found myself an excuse and said that it was not his fault. I should have apologized. This guy will call me again tomorrow. If it is the same person, I'll make sure to apologize from the bottom of my heart.